求助英文道歉信Suppose you are an air conditioner sales manager,Kenn

求助英文道歉信
Suppose you are an air conditioner sales manager,Kenneth Lee.You got a letter from your customer,Ms.Davis on June 1st,complaining that your company was late in fixing her air conditioner.You have reviewed her request and you will send a repairman within two days.Write a letter of apology to her.

Ms.Davis,
I am writing to make an apology for our mistake that we did not fix your air conditioner on time.I feel sorry about that.Since the weather is extremely hot compared with the years before,the order we received is surged dramatically,which makes us quite busy.I have informed the fixing department and the repairman will be sent within two days.Thank you for your support to our product.Please allow me to express my sincere apology again.
Best regards.
Kenneth Lee
Sales manager
手工写的哦,希望对
再问： 能再幫我寫篇嗎，我還會加分的 Empire State Building: 102 floors 448 meters high A ladder-like shape A symbol of the skyscraper and New York City The highest building in the world from the 1930s to1970s Shanghai Jinmao Building: 88 floors 420.5 meters high A symbolic heading into the 21st century The highest building in China and the third highest in the world 兩棟大廈的異同
再答： The Empire State Building is the symbol of the skycraper and New York City. With a ladder-like shape, it consists102 floors which makes it 448 meters in height. With an equally important meaning, Shanghai Jinmao Building is a symbolic heading into the 21st century. It has 88 floors and is 28 meters lower than the Empire State Building, which is 420.5 meters high. From the 1930s to 1970s, the Empire State Building ws the highest building in the world. As to Shanghai Jinmao Building, it is the highest building in China and the third highest in the world. After all, both of the two buildings are fantastic architectures and the marks of the world's development. 恩，写好了，不知道合不合你的要求