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英语翻译我有一个退款一直没有到账,Incldent ID:8171746 麻烦帮我查一下什么时候能到.

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英语翻译
我有一个退款一直没有到账,Incldent ID:8171746 麻烦帮我查一下什么时候能到.
英语翻译我有一个退款一直没有到账,Incldent ID:8171746 麻烦帮我查一下什么时候能到.
Dear Sir,
I would like to refer to a refund of payment to me under reference no.:Incldent ID:8171746.Up till now,I still haven't received the refund from you.Could you please check and see when the refund will be available.Looking forward to your early reply.
Thank you for your kind attention to this matter.